You are here

Here are FAQs about the Technical Requirements & Support for setting up your computer to watch Meany On Screen. Also included is a section of information about the Audience Experience & Accommodations for Meany On Screen.

 

Technical Requirements & Support

What programs do I need on my computer?

Meany On Screen uses two platforms: Vimeo for the Feature Performances and Creative Process Conversations; and Zoom for live interactive events like the invited receptions, meet the artist and other social events.

  • Vimeo works best through your web browser. To view one of our Vimeo videos, click the Watch Now button. You'll be sent to a page containing the video and any additional information about the performance. You do not need to have a Vimeo account to view our content on your computer or wireless device. Depending on how you chose to access the content on your TV, you may need to sign up for a free account. Here's more information about using Vimeo
  • Enter your email address and click the play button in the Vimeo video. We will only use your email address to keep track of how many people watch our digital content and keep you informed of future events at Meany Center. By entering your email, you agree to the terms of our privacy policy. For Vimeo's privacy policy, click here
  • For Zoom, you have a few easy options for accessing the presentation. You can click the link in your confirmation email, or for a more reliable viewing experience, you can download Zoom onto your phone, tablet or computer and then click the links in your confirmation email. Signing up is free, but you’ll need to provide a few details! Here's more information about using Zoom. 

Are there minimum or recommended system requirements or preferred web browsers, especially if my computer is older?

As long as your computer can access the internet, everything should function normally. Here's information about Vimeo’s system requirements and about Zoom’s system requirements.

Can I test my system in advance?

Yes! Preview this video of our Creative Process Conversation with Jeremy Denk. If this link works, you'll be set up to watch the Feature Performances and Creative Process Conversations in Vimeo via our website. 

The best way to test Zoom is to schedule a practice Zoom call with a friend in advance. On the day of the event, you can ensure that Zoom is working properly by testing the link 30 minutes in advance, or join our virtual lobby 15 minutes before showtime.

Can I use my TV or stereo?

Yes! For instructions on how to watch the presentations from your TV, click here.

Please note: the Vimeo app is no longer supported on Roku.
 

If I experience technical difficulties, where can I get technical help?

While we may be able to answer some simple technical questions in advance, we won’t be able to provide real-time support. You can email questions to ticket@uw.edu and we’ll do our best to help before the event.

Vimeo and Zoom both have technical support teams that may be able to assist further technical issues. Here's more information about how to use Vimeo and how to use Zoom

If technical difficulties are keeping you from viewing Meany On Screen, contact ticket@uw.edu for more information about recordings that may be available to view later for a limited time.

If I am having problems (including poor streaming quality), what are some troubleshooting tips?

  • Refresh your browser page, try using a different browser (like Chrome, Safari, Edge or Explorer), or clear your browser’s cache and cookies. 
  • Restart your router and/or your device.
  • Disconnect any other devices connected to your network and disable all background applications currently running on your device to increase your connection speed.
  • Try using a different network like another WiFi connection, 4G network or a hotspot.
  • Leave and rejoin the Zoom event If you are having trouble with your sound or video.

Do I need a microphone or webcam?

You do not need a microphone or webcam to view the Vimeo videos of the Feature Performances or Creative Process Conversations. 

For the interactive events on Zoom, a microphone and webcam will help you participate fully. (Using your phone or tablet may be an easy solution.) But even without these, you can still enjoy the Meany On Screen presentations.

Audience Experience & Accommodations

What time should I login?

For Feature Performances or Creative Process Conversations on Vimeo, you can watch at whatever time works for you during the week the performance is available. For interactive events on Zoom, you can login up to 15 minutes before showtime and join our virtual lobby where you can check your audio and video before the event begins. You are also welcome to join the event any time, even after it has started.

Will interactive events on Zoom be moderated?

Yes! Members of our Philanthropy and Audience Service departments look forward to chatting with you on Zoom and answering your questions.

Do I need to register for Meany On Screen events?

RSVPs are required for the live Zoom events so we know who how many participants to expect. For invited subscriber and donor events, registration information will be in your invitation email.

For the Feature Performances and Creative Process Conversations​ on Vimeo, we ask that you enter your email address. We will only use your email address to keep track of how many people watch our digital content and keep you informed of future events at Meany Center. By entering your email, you agree to the terms of our privacy policy. For Vimeo's privacy policy, click here

When will I receive the link to the event? What if I can’t find my confirmation email?

  • The Feature Performances and Creative Process Conversations will be available to watch on demand on the day and time the performance begins streaming via the Meany Center website.
  • For interactive events on Zoom, you'll receive a registration confirmation email with a link to the event.
  • Be sure to check your spam folder if these don’t appear in your inbox! If you still can’t locate your confirmation, email ticket@uw.edu or call 206-543-4880 while our ArtsUW Box Office is open.

If I have technical issues during an event, can I watch it later?

The Feature Performance and Creative Process Conversation videos on Vimeo will be available to watch via the Meany website on demand for one week from their premiere. Contact ticket@uw.edu for more information about recordings that may be available to view later for a limited time.

Will these events be captioned?

Yes! Every Meany On Screen presentation will be captioned. Learn how to use captions on Vimeo and use captions on Zoom.

What other accommodations are available? How do I request them?

Meany Center is committed to equitable access to our performances online. Every Meany On Screen presentation will be captioned. ASL interpreting, auditory descriptions and written transcriptions are also available. To request these services or other accommodations at no additional cost, please contact the ArtsUW Ticket Office at ticket@uw.edu or call 206-543-4880. (Ten days notice is preferred.)

Can I start and stop the presentation?

On Vimeo, the video is available to watch on demand, so starting and stopping is no problem while the video is available. Events on Zoom are in real time, so starting and stopping is not possible.

How do I update my email address or change my email preference?

Contact ticket@uw.edu to make sure your information is up to date.

We request that you enter your email to access Meany on Screen presentations on Vimeo. We will only use your email address to keep track of how many people watch our digital content and keep you informed of future events at Meany Center.

Our email communications always have a link to manage your preferences or unsubscribe from future emails. You can also opt out by contacting ticket@uw.edu 

How long are the programs?

Each program is unique and lengths will vary, but most are between 30 and 60 minutes.