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Here are FAQs about the Technical Requirements & Support for setting up your computer to watch Meany On Screen and event livestreams. Also included is a section of information about the Audience Experience & Accommodations for Meany On Screen and event livestreams.

 

Technical Requirements & Support

What programs do I need on my computer?

Meany On Screen uses Vimeo as our platform. All videos are accessible through Meany’s website directly (by private or public link) and you do not need to access via the Vimeo app or have a Vimeo login.

  • Vimeo works best through your web browser. To view one of our Vimeo videos, visit the website or link provided. You do not need to have a Vimeo account to view our content on your computer or wireless device.  Here's more information about using Vimeo
  • Some content will ask you to enter your email address and click the play button in the Vimeo video. We will only use your email address to keep track of how many people watch our digital content and keep you informed of future events at Meany Center. By entering your email, you agree to the terms of our privacy policy. For Vimeo's privacy policy, click here

Are there minimum or recommended system requirements or preferred web browsers, especially if my computer is older?

As long as your computer can access the internet, everything should function normally. Here's information about Vimeo’s system requirements.

Can I test my system in advance?

Yes! Preview this video of our Creative Process Conversation with Jeremy Denk. If this link works, you'll be set up to watch the livestreams and Creative Process Conversations in Vimeo via our website. 

Can I use my TV or stereo?

Yes! For instructions on how to watch the presentations from your TV, click here.

    If I experience technical difficulties, where can I get technical help?

    While we may be able to answer some simple technical questions in advance, we won’t be able to provide real-time support. You can email questions at least 3 hours in advance to ticket@uw.edu and we’ll do our best to help before the event.

    Vimeo has technical support teams that may be able to assist further technical issues. Here's more information about how to use Vimeo

    If I am having problems (including poor streaming quality), what are some troubleshooting tips?

    • Refresh your browser page, try using a different browser (like Chrome, Safari, Edge or Explorer), or clear your browser’s cache and cookies. 
    • Restart your router and/or your device.
    • Disconnect any other devices connected to your network and disable all background applications currently running on your device to increase your connection speed.
    • Try using a different network like another WiFi connection, 4G network or a hotspot.

    Do I need a microphone or webcam?

    You do not need a microphone or webcam to view the livestreams or Creative Process Conversations. 

    Audience Experience & Accommodations

    What time should I login?

    Livestreams begin at the curtain time for the live event. You can join the event at anypoint. For Creative Process Conversations on Vimeo, you can watch at whatever time works for you during the week the performance is available.

    Do I need to register for Meany On Screen events?

    Livestream events are available to ticket holders and a private link will be sent to all ticketholders in their Upcoming Performance Reminder emails, approximately 48 hours in advance of the event. Be sure to check your spam folder if these don’t appear in your inbox! If you still can’t locate your confirmation, email ticket@uw.edu or call 206-543-4880 during Ticket Office hours, M–F, 12–4 p.m.

    For the Creative Process Conversations​ on Vimeo, we ask that you enter your email address. We will only use your email address to keep track of how many people watch our digital content and keep you informed of future events at Meany Center. By entering your email, you agree to the terms of our privacy policy. For Vimeo's privacy policy, click here

    When will I receive the link to the event? What if I can’t find my confirmation email?

    • The Creative Process Conversations will be available to watch on demand via the Meany Center website.
    • Livestream events are available to ticket holders and a private link will be sent to all ticketholders in their Upcoming Performance Reminder emails, approximately 48 hours in advance of the event.
    • Be sure to check your spam folder if these don’t appear in your inbox! If you still can’t locate your confirmation, email ticket@uw.edu or call 206-543-4880 during Ticket Office hours, M–F, 12–4 p.m.

    If I have technical issues during an event, can I watch it later?

    Livestream performances will not be recorded and are only available during the live event.

    Creative Process Conversation videos on Vimeo will be available to watch via the Meany website on demand. 

    Will these events be captioned?

    All Creative Process conversions are captioned. Livestreams via Vimeo are not captioned. 

    What other accommodations are available? How do I request them?

    For our Creative Process Conversations, auditory descriptions and written transcriptions are also available. To request these services or other accommodations at no additional cost, please contact the ArtsUW Ticket Office at ticket@uw.edu or call 206-543-4880. (Ten days notice is preferred.)

    Can I start and stop the presentation?

    Creative Process Conversations videos are available to watch on demand, so starting and stopping is no problem while the video is available. Livestreams are in real time, so starting and stopping is not possible.

    How do I update my email address or change my email preference?

    Contact ticket@uw.edu to make sure your information is up to date.

    We request that you enter your email to access Meany on Screen presentations on Vimeo. We will only use your email address to keep track of how many people watch our digital content and keep you informed of future events at Meany Center.

    Our email communications always have a link to manage your preferences or unsubscribe from future emails. You can also opt out by contacting ticket@uw.edu 

    How long are the programs?

    Each program is unique and lengths will vary, but most are between 30 and 90 minutes.